Glow Up Szn Marketplace

Return, Refund & Fit Assistance Policy

Effective October 30, 2026

At Glow Up Szn Marketplace, including our Glow Getters Global apparel collections, we want every customer to shop with confidence. Many of our products are created especially for you after an order is placed. We stand behind the quality of our products and are committed to fair, attentive customer service.

Made-to-Order Purchases

Because many items are made to order, we do not generally accept returns or exchanges for changes of mind, incorrect sizes or colors selected by customers, or personal preferences after purchase.

This applies to regular-priced and sale merchandise, except where applicable law provides otherwise. Please review product descriptions, sizing information, and selected options before ordering.

Glow Getters Fit Assistance Promise

If your apparel does not fit as expected, contact us within 14 calendar days after delivery at claudia@glowupszn.co.

Include your order number, the item and size ordered, and a description of your concern.

Our team will review your situation individually and explore available solutions, which may include sizing guidance, a courtesy replacement offer, or a discount toward a new size.

Courtesy exchanges, replacements, and refunds are not automatically guaranteed. We will disclose any additional production or shipping charges and obtain your agreement before proceeding.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us promptly, preferably within 30 days of delivery.

Please include your order number, a description of the problem, and clear photographs when available.

For verified manufacturing or fulfillment errors, we will provide an appropriate replacement at no additional charge or a refund. No restocking fee applies to these claims.

Our supplier's reporting deadlines do not limit any longer rights you may have under applicable law.

Missing or Lost Packages

If your order has not arrived by its estimated delivery date, contact us so we can investigate.

Please report potentially lost shipments within 30 days after the estimated delivery date to help us meet our fulfillment partner's claim deadline.

Where a package is confirmed lost, we will work toward an appropriate replacement or refund, consistent with applicable consumer rights.

Refunds and Returns

Approved monetary refunds will generally be issued to the original payment method. The time needed for funds to appear depends on your payment provider.

Proof of purchase is required to verify claims. Please do not mail merchandise back without contacting us for return instructions.

If we approve a courtesy return or replacement, we will explain any return-shipping responsibility before you incur a charge.

Your Consumer Rights

Nothing in this policy limits rights provided by applicable consumer protection laws, including any mandatory cancellation, return, or refund rights in your country or region.

Where such laws provide additional protections, those rights take precedence over this policy.

Contact Us

For return questions, sizing concerns, order issues, or a written copy of this policy:

Glow Up Szn Marketplace

Email: claudia@glowupszn.co

We appreciate every customer who chooses to shop with us and are committed to resolving concerns with fairness, care, and professionalism.